Refund policy
Eligible for Exchange
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You received the wrong product, wrong size, or defective item.
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Exchanges can be requested within 7 days of receiving your order.
Exchange Process
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Contact our support team via WhatsApp with your Order ID, name, and issue.
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Share pictures or video of the product for verification.
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Once approved, you will be guided on how to return the parcel.
Refund Policy
We offer refunds only in specific situations:
Refunds Are Applicable If:
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You received a completely different product.
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The product is damaged or defective upon arrival.
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Products on Sale or Special Discounts are not eligible for refund, but may be exchanged depending on availability.
Need Help?
Our support team is always ready to assist you.
WhatsApp/Call: 0326-4488838
E-mail: foxiloyal@gmail.com